Optinam BPO

Comprehensive BPO Solutions for Your Business

Optimize operations, reduce costs, and scale with Optinam BPO.

Discover Our Services

About Us

General Introduction

Optinam BPO is a leading company providing high-quality, cost-effective, and secure Business Process Outsourcing (BPO) solutions, helping businesses optimize operations and expand their global footprint. With a diverse, highly skilled, and dedicated team, we are committed to becoming an indispensable part of our clients' teams, sharing their mission and business goals.

We pride ourselves on delivering transparent and secure outsourcing solutions, helping clients avoid the challenges of implementing and managing workforce fluctuations.

Mission & Core Values

  • High Quality & Cost Efficiency: Delivering international standard BPO services at competitive prices.
  • Transparency & Security: Ensuring all processes and data are handled with absolute transparency and security.
  • Strategic Partnership: Operating as an extension of the client's team, working together towards success.
  • Commitment to Continuity: Maintaining business continuity through comprehensive insurance policies and contingency plans.

Certifications & Standards

ISO/IEC 27001 Certification Professional Indemnity Insurance

Optinam BPO is committed to adhering to the highest international standards for information security and professional responsibility.

Our Core BPO Services

Finance & Accounting Services

  • General Accounting
  • Closing & Reporting
  • Accounts Payable
  • Accounts Receivable
  • Bookkeeping
  • Financial Planning and Analysis
  • Payroll Processing
  • Audit Services
  • Treasury
  • Tax Services

Customer Services

  • Call Center: Inbound Support (Live Chat, Hỗ trợ kỹ thuật, Quản lý kênh truyền thông xã hội) và Outbound (Telemarketing, Telesales).
  • IT Support: Providing modern, cost-effective technical support solutions.

Data Services

  • Data Entry
  • Data Conversion
  • Data Cleansing
  • Data Processing
  • Data Classification

Specialized KPO, HR & Digital Support Services

  • Knowledge Process Outsourcing (KPO)
  • Human Resource Services
  • Legal Process Outsourcing (LPO)
  • Digital Marketing
  • Virtual Assistant (Admin support, Lead generation, Data mining, Email marketing)
  • Language Solutions (Over-the-Phone Interpretation, Document Translation)

Facility & Operations Support

  • Insurance Claims Processing
  • Outsourced Security Services: Providing professional security personnel, ensuring the safety of business facilities and assets.
  • Outsourced Janitorial/Cleaning Services: Ensuring a clean and hygienic work environment, contributing to improved health and productivity.
  • Corporate Car Rental/Fleet Management: Managing vehicle fleets, providing transportation services for employees and other business operations efficiently and cost-effectively.

Technology Development Outsourcing (TDO)

  • Web Application Development (Frontend/Backend)
  • Mobile Application Development (iOS/Android)
  • Quality Assurance & Testing (QA/QC)
  • Custom Software Development
  • Cloud & DevOps Engineering
  • IT Staff Augmentation

How We Help Your Business

Rapid Staffing

Can provide emergency replacement personnel within 48 hours.

Cost Savings

Reduce operational costs by up to 70% without maintaining internal resources.

Seamless Transition

Ensuring Optinam's resources quickly take over and execute transferred tasks.

Effective HR Management

Personnel are employed by Optinam and comply with labor laws, saving clients time on interviewing and training.

Professional Training & Onboarding

Optinam will handle the entire onboarding and training process for new personnel.

Focus on Core Business

Alleviate the burden of managing various business aspects, allowing you to focus on core business functions.

Our Team

Optinam's team is our greatest asset, with extensive experience and high professional qualifications:

Work Experience

Up to 10 years of experience in Finance & Accounting and Customer Services.

Education & Skills

Graduates in Economics, Finance, Accounting, International Business, Linguistics, etc.

Professional Certifications

CPA Certification CFA Certification ACCA Certification

System Knowledge

Proficient in systems like SQL, Tableau, Workday, Quickbook, ERP, Stampli, Zoho, Bullhorn, Concur, etc.

Recruitment Infrastructure

We build a robust recruitment infrastructure to ensure the quality of our personnel:

1. Screening

Diverse candidate pool from Vietnam and the Philippines, seeking suitable candidates based on expertise, experience, and soft skills.

2. Customized Tests

Conducting tests such as Excel, SQL, Tableau, translation, and writing for various positions and levels.

3. Reference Check

Verifying candidate profiles by checking work history, education, and other relevant information.

4. Training

Providing training for all new personnel on client processes, foundational knowledge, and systems, committed to delivering promising talent.

Business Continuity Plan

Optinam prepares for unforeseen circumstances by implementing a business continuity plan to minimize client damage in cases of:

Personnel Shortages

Absences, resignations, strikes, etc.

Force Majeure

Natural disasters, epidemics, etc.

Technical & System Failures

Power outages, system errors, data loss, network disruptions, etc.

Data Security

Information leaks, cyberattacks, cybercrime, etc.

IT Safeguards & Policy

ISO/IEC 27001:2013 Certification

Ensuring international protection standards for intellectual property, financial databases, call center contact lists, and sensitive electronic data.

IT Security Policy

Ensuring business continuity and emergency response.

Biometric & CCTV Systems

Installed in the office according to security standards.

Service Quality Control

Quality Control Practices

Committed to implementing Service Level Agreements (SLA) and creating scorecards for performance indicators.

KPI Control & Backup Solutions

Maintaining excellent operational performance to meet client needs and expectations.

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